• What does the name Vapiano mean?

  The name Vapiano derives from the Italian saying “Chi va piano va sano e va lontano”. This translates to: Those who have an easy-going and relaxed approach to life, live more healthily and longer.

• When was Vapiano created?

  The first Vapiano opened in Hamburg on 22 October 2002. 

• Why is there no Vapiano in my city yet?

  Vapiano has a continuous expansion plan. Please visit www.vapiano.com where you find a list of upcoming openings, and maybe your city will be there soon.

   

• If Vapiano is an SE, can one buy shares?

  The shares of Vapiano SE are not traded in the open market.

• What does SE actually mean?

  A Societas Europaea (SE) is a legal form for stock corporations in the European Union. With this form, the EU allows the formation of corperations according to largely unified legal principles.

At the Vapiano

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• Operations

  Our experienced Operations Managers advice our Vapianos in their daily restaurant business. Most importantly, this means visiting the Vapianos regularly and assisting the Vapianisti as experts in all questions from efficient operational practices to human capital and recruitment.

• Franchise & Development

  Vapiano is a globally expanding company. In order to ensure the success of an ever growing number of Vapiano restaurants, our experts are constantly working on the best expansion strategies; they serve as franchise consultants to our franchise partners and are always searching for the most beautiful places where the next Vapiano could open. They also turn each opening into a fantastic event and help make new Vapianos a success.

• Constructions

  The spacious and luminous, organic architecture of our big city locations, combined with carefully chosen materials and colours aim to create relaxed settings of Mediterranean flair, which impress by their love of detail and aesthetics. Following the design Matteo Thun, our team of architects and construction engineers are implementing his ideas to shape an ambiance that invites our guests to linger. Optimal restaurant functionality for all Vapianisti is another daily challenge to master.

• Marketing

  With their passion for the Vapiano brand and their innovative ideas, they’re our company’s creative minds and one of our most important pillars of success. Finding different ways of drawing our guests’ attention to the freshness and quality of our products inspires them so much that their enthusiasm becomes even contagious.

• Purchasing & Quality Management

  To allow for the fresh preparation of the delicious Vapiano dishes in the restaurants, we have to make sure that all ingredients and utensils are always available at the exact time when they are needed. This is possible not only due to intelligent systems but also thanks to our employees who care about the quality of our products.

• Human Capital

  “The right people, at the right place, at the right time” sounds like every-day personnel work. But that’s just a small part of what our Human Capital team covers. Vapiano wants to attract the right people and retain them in the company. Thus employer branding, personnel marketing, training, recruitment and personnel development are at the focus of our team’s efforts.

• Payroll

  Our payroll team is constantly ensuring smooth personnel administration and compensation.

• Why is it not possible to reserve?

  We want everybody to be able to be there at any time. Guests who come spontaneously as well as guests who come in a planned manner should feel at ease in our restaurant. For that reason we are open on 364 out of 365 days per year.

• Do kids feel at ease at Vapiano, too?

  Kids are absolutely welcome at Vapiano. We have several kids’ dishes; there are high-chairs and in many of our restaurants there is also enough space to park prams.

• Why is there no television set?

  Vapiano is a place for communication, a place where people meet. A television set would interfere with communication and take daily routines to the restaurant. 

• Why the chip card?

  Vapiano is governed by the principle of the highest possible self-determination. We want our guests to be free in their decisions as to when they sit where, eat what and when they change seats. The chip card is to help them organise their stay as individually as possible. 

• What happens if I lose my chip card?

  As soon as you realise that you have lost your chip card, please inform the restaurant manager. He will do everything possible in order to solve the matter to your satisfaction. 

• Are vouchers available?

  You can buy vouchers at every Vapiano. They have a value of EUR 5 each and can be redeemed in the entire Eurozone. 

• Is there a smokers’ space at Vapiano?

  Vapianos are non-smoker restaurants. At our terraces and outdoors there is, however, a possibility to smoke. 

• Why are the tables so big at Vapiano?

  Vapiano has adopted the principle of “cooking at friends” and is designed as a communication place. We want our guests to feel as if they were with friends and have the possibility to talk to unknown guests. 

• Can I give some tip at Vapiano?

  At Vapiano you can determine this yourself. Also whether you want to offer a tip to recognise the work of our staff on top. A tip box is available at the cash desk. The tips are of course exclusively for the benefit of the Vapiano staff who thank you in advance.

• Why has my favourite dish been removed from the menu card?

  We at Vapiano want to offer our guests time and again new taste experiences so that sometimes a dish has to make room for a new creation. But keep your eyes open; many dishes which are no longer available on the regular menu. will reappear from time to time in the Specials.